LoginLogin to your account ukgeo dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP BasBase: price plan for light call volumes

Latest news and product releases

Exciting new products and features are under development, and and will be launched soon. SimplyMailbox will let you know the moment they become available.

June 2015
Deals on replacements for 08 numbers announced

Due to regulatory changes the costs to call 08 numbers are changing. Most customers should consider replacing their 08 numbers with one of these attractive alternatives.

July 2014
dmAnswers14, our customisable answering service, is now available

Specify how you want your calls answered using our online controls or smartphone app. Full details of dmAnswers14 can be found on its dedicated microsite.

December 2012
dmConnect12 launched

Our next 'simple' service followed hot on the heels of dmSwitchboard12, its more powerful sibling. dmConnect12 has inherited some of dmSwitchboard12's advanced features, and can be combined with dmAnswers14 and dmCalls12 to offer a fairly fully fledged inbound-outbound and answering service solution. Full details of dmConnect12 can be found on its dedicated microsite.

August 2012
dmSwitchboard12, our powerful 'virtual PABX', is now available

Our next generation switchboard has made its debut, allowing far greater control over call routing than any previous product. Full details of dmSwitchboard12 can be found on its dedicated microsite.

June 2008
SimplyMailbox offers increased payout on 0871 numbers

0871 numbers on the dmConnect service now payout from 4.5 to 6.5 ppm daytime (more at the weekends) - this applies to all price plans (even Base).

May 2008
SimplyMailbox breaks the mould with new services and price plans

As a SimplyMailbox customer you can now buy all our services online, and, for high-volume users, enjoy the savings possible with our new price plans. You can now combine any number (from any number range) with any service and any price plan, for a result perfectly suited to your needs. [ More ]

April 2008
dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP adds VoIPVoIP: Voice over Internet Protocol - a protocol optimized for the transmission of speech over the Internet, and used in cheaper alternatives to traditional PSTN telephony

dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP numbers can now route calls worldwide, using VoIPVoIP: Voice over Internet Protocol - a protocol optimized for the transmission of speech over the Internet, and used in cheaper alternatives to traditional PSTN telephony as well as by PSTNPSTN: Public Switched Telephone Network - the network of the world's public circuit-switched telephone networks, offering connections to mobile numbers, national numbers and geographic numbers (landlines), allowing customers to make substantial savings. Choose betwen the two using your online controls. [ More ]

November 2007
Look local: UK geographic numbers introduced

Sometimes it pays to look like you have a local point-of-presence, even when you have national reach. UK local numbers are the answer. Manchester, Leeds, Liverpool, Bristol, Edinburgh, and many many more are now available to buy online. [ More ]

August 2006
07-PN2 numbers released: Truly global reach from UK 07 numbers

07-PN2 numbers, starting 07077 have been released by SimplyMailbox. These numbers can forward calls to up to 180 countries for free, including many mobile phone destinations (incl. South Africa, UAE and Pakistan). Perfect for the global traveller or business person [ More ]

Earlier stories

February 2006
Support survey shames mobile giants: Eight million users unhappy

Mobile companies have been heavily criticised after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong [ More ]

January 2006
dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP released: Simple, cost-effective call forwarding

SimplyMailbox has launched dmConnectdmConnect: Cost-effective worldwide call forwarding, by PSTN and VoIP, providing easy call-forwarding services with free landline diverts for all our numbers. [ More ]

March 2005
ProVoiceOverProVoiceOver: Have your switchboard scripts recorded by a professional voiceover artist: Sound like a professional

SimplyMailbox is delighted to launch ProVoiceOverProVoiceOver: Have your switchboard scripts recorded by a professional voiceover artist. Now your dmSwitchboarddmSwitchboard: A fully featured virtual switchboard prompts can be recorded by a professional voiceover artist, so callers get the best impression of your business. [ More ]

Further information

February 2012
Support survey shames mobile giants:  Eight million users unhappy

Mobile phone companies came in for hefty criticism after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong.

The first comprehensive mobile phone network customer service report by independent comparison service OneCompare.com reveals damaging evidence against current customer service standards across the mobile phone market. A staggering 39% of mobile phone users are unhappy or dissatisfied with the level of customer service they received from their mobile provider.

Over half (58%) of mobile phone users have contacted their mobile phone customer service centre. Yet results from the report reveal evidence of unacceptably poor standards of customer service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2012

Fortunately, receiving quality support isn't a problem faced by customers of SimplyMailbox. Our Express Support system allows us to deal with support queries efficiently by guiding you to give us the relevant information. This allows us to resolve most issues within two working hours.

 

Typical First Invoice
Debugging Controls

simplymailbox.live.dmshop.biz
78.47.51.115
Control the display of private debugging information, as well as the transmission of data to Google for use by Google Analytics, and to our TST (total sales tracking) servers.

Show dmABS Debugging
Show dmABS Panel Debugging
Enable EComponent Debugging (also controls XComponent debugging)
Show XComponent Debugging - Level
Show TST Debugging
Tag TST hits with this debugging code:
Supress Google Analytics for tester IP ranges (defined in /dmx/dmx_options.php)
Supress Google Analytics from this browser